Terms & Conditions

Last Updated: May, 2025

Welcome to Tana! These Terms & Conditions govern your use of our mobile application, website, and related services. By using our platform, you agree to comply with these terms.

1. Account Registration

To use certain features, you may need to create an account. You agree to:

• Provide accurate and complete information

• Keep your account credentials secure

• Be responsible for all activity under your account

2. Use of the Platform

You agree to use Tana only for lawful purposes. You must not:

• Violate any local or international law

• Post or share false, misleading, or inappropriate content

• Interfere with the functionality or security of the platform

3. Orders and Payments

• Prices are listed in local currency and may include applicable taxes

• By placing an order, you agree to pay the total amount shown

• Orders are final once confirmed and may not be canceled unless explicitly allowed by the seller

4. Deliveries

We work with third-party partners to deliver your orders. Delivery times are estimates and may vary due to location or demand. You are responsible for ensuring someone is available to receive the order.

5. Returns and Refunds

Each seller sets their own return/refund policy. Please review individual store policies before making a purchase. If there's an issue, you may contact our support team for assistance.

6. Intellectual Property

All content on the Tana platform — including logos, designs, images, and text — is owned by Tana or its licensors and is protected by copyright and trademark laws. You may not copy or reuse content without written permission.

7. Termination

Tana reserves the right to suspend or terminate your account at any time if you violate these terms or misuse the platform.

8. Liability Disclaimer

Tana is not responsible for:

• Issues related to third-party sellers or delivery partners

• Delays, losses, or damages beyond our control

• User-generated content posted on the platform

9. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the app or website after changes means you accept the new terms.

10. Contact Us

If you have any questions or concerns, contact us at:

📧 hello@tana.al
📞 04 45 333 00
🏢 Rruga Abdyl Frashëri, Hekla Center, Tiranë, AL