Tana Everything. Everywhere.

Privacy Policy

Privacy & Policy

Last Updated: May, 2025

Welcome to Tana. Your privacy is important to us. This Privacy & Policy section explains how we collect, use, and protect your personal data when you use our mobile app, website, and related services.

1. Information We Collect

We may collect the following types of data:

Personal Information: Name, phone number, email, delivery address.
Payment Data: When placing orders (processed securely by third-party providers).
Usage Data: Device information, browsing actions, order history, and app usage patterns.
Location Data: If enabled, we may use your device’s location to improve delivery services.

2. How We Use Your Data

We use your data to:

Process and deliver your orders
Personalize your shopping experience
Communicate with you (notifications, offers, support)
Improve our platform and services
Prevent fraud and maintain security

3. Sharing of Data

We do not sell your personal data. We may share your information only with:

Delivery and logistics partners to fulfill orders
Payment service providers to process transactions
Marketing and analytics tools (e.g., Meta, Google) to improve our services
Authorities if required by law

4. Data Security

We use encryption, secure servers, and access controls to protect your information. However, no system is 100% secure, and users should take care with account credentials.

5. Your Rights

You have the right to:

Access your personal data
Request corrections or deletions
Withdraw consent for data usage
Contact us at privacy@tana.al for any data-related requests

6. Cookies & Tracking

Tana uses cookies and similar technologies to improve user experience, analyze traffic, and serve personalized content.

7. Third-Party Links

Our app and website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly. Continued use of the app means you agree to the updated terms.